How Much Does Shipping Cost?
The cost of shipping a product depends on the item you’ve ordered, its weight, and final destination. Shipping charges are calculated during check out--unless your order exceeds $50! For orders over $50, you get free delivery. That’s pawsome!
Keep in mind that if you’ve applied a discount and your cart goes below $50, shipping charges are applicable.
In most cases, items go through customs without issues. However, in case customs gets hold of an item and is asking to pay import fees, the customer is liable to cover those charges.
We ship our orders from multiple international warehouses.
Depending on the demand, current stock and warehouse location, it usually takes 12-24 business days, until you receive your order. Delivery times depend on the location and product. Some of our products may require handcrafting work, that will delay the shipping by a few days.
Outside of the United States:
For International orders outside of the US, shaping may take longer--on average 18-36 business days, but the wait time will be worth it! Exceptions are countries in South America and Africa where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them.
Missing packages are uncommon. In case your items don’t show up at the doorstep, try the following:
1) Did someone pick the item up on your behalf?
2) Are there any similar addresses nearby?
3) Call your post-office and ask them about your package.
If those 3 steps were unsuccessful, reach out to us on email@example.com and we’ll get the issue sorted.